Return & Refund Policy
Return & Refund Policy
Thank you for shopping with Mloarts.
We take pride in creating and delivering unique, handcrafted metal art and home décor pieces. Your satisfaction means everything to us.
If for any reason you are not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility
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Returns are accepted within 30 days of receiving your order.
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To be eligible for a return, your item must be:
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Unused and in the same condition as when you received it.
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In its original packaging with all tags and accessories included.
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Custom or personalized items cannot be returned unless they arrive damaged or defective.
2. Damaged or Defective Items
If your order arrives damaged or you receive the wrong item:
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Please contact us at mloarts.sales@gmail.com within 7 days of delivery.
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Include your order number, photos of the damaged product and packaging.
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We will send you a replacement or issue a full refund after verification.
3. Return Process
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Email our customer service team at mloarts.sales@gmail.com with your order details.
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Our team will provide the return address and instructions.
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Once we receive and inspect the item, we’ll notify you of the approval or rejection of your refund.
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If approved, your refund will be processed within 5–7 business days to your original payment method.
4. Shipping Costs
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Customers are responsible for return shipping costs, unless the item arrived damaged or incorrect.
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Original shipping fees are non-refundable.
5. Exchanges
We currently do not offer direct exchanges.
If you wish to exchange an item, please return it for a refund and place a new order.
6. Contact Us
If you have any questions about your return or refund, please contact us at:
mloarts.sales@gmail.com
We’re always happy to help and ensure you have a pleasant shopping experience.
